Sales and Client Relations Associate/Front Desk Receptionist

Job Title: Sales and Client Relations Associate/Front Desk Receptionist

Location: Rochester Hills, MI

Pay: $14–$16/hour (based on experience) + commission on membership sales

Position Type: Part-Time (~14-25 hours per week)

Job Description:

At Clean Your Dirty Face®, we believe the solution to more radiant skin is through routine skincare. We are a team of skincare professionals and our mission is to give our clients the best skincare experience possible. Do you love to take care of your skin and teach others how to achieve the same? Turn your passion into something rewarding by joining our team at CYDF in Rochester Hills neighborhood.

At CYDF, we believe how an interaction begins and ends has a profound effect on how a client remembers their entire experience.  We are looking for a Sales and Client Relations Associate/Front Desk Receptionist who is responsible for actively promoting and selling memberships, driving revenue growth, and leading by example when it comes to customer service excellence. You will act as the front line of our business – welcoming clients, managing bookings, and ensuring clients are educated about the value of our membership offerings. This role is ideal for a proactive individual who thrives in sales and is passionate about wellness and client satisfaction. This is a great role for someone who enjoys connecting with clients and is motivated by hitting personal and team sales goals. You’ll earn commission on memberships and be eligible for monthly performance-based bonuses.

To join our team, you need to be energetic, welcoming and committed to delivering outstanding service.

Key Responsibilities

Sales and Membership Growth

• Educate clients about our membership programs and convert new and returning clients into members.
• Consistently meet or exceed membership sales goals.
• Develop and execute sales strategies to improve client retention and membership sign-ups.
• Track sales performance and provide weekly reports on membership growth and conversion rates.
• Follow up with clients post-visit to promote memberships and encourage rebooking.

Front Desk Operations

• Greet clients warmly, manage check-in/check-out processes, and ensure a seamless experience.
• Manage scheduling, appointments, and client inquiries via phone, text, and in-person.
• Maintain an organized, clean, and welcoming front desk area.
• Assist with administrative tasks, such as tracking inventory and processing payments.

Qualifications

• High school diploma or equivalent required; college coursework is a plus.
• At least 2 years of proven experience in customer service and sales (hospitality, wellness, or retail preferred).
• A track record of meeting or exceeding sales goals.
• Strong leadership and communication skills to motivate clients and team members.
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
• Proficient with scheduling software, point-of-sale systems, and basic computer applications.
• Flexible weekday & weekend availability.  Working hours are 10-4:30PM Saturday & Sunday and occasional Mondays and Wednesdays 10-6PM